Hotel Management November 2013 : Cover

■ ➔ MARKET DYNAMICS.. pulse Top combined supply and demand rankings of select markets by index The Leading Hospitality News Authority Since 1875 Vol. 228, No. 14 | November 2013 A Questex Hospitality Group Publication 1 203 ◾ 2 194 ◾ 3 182 ◾ 4 178 ◾ San Francisco Oakland, Calif. Boston San Jose, Calif. Source: CBRE-EA and PwC SEE PAGE 16 FOR MORE TRENDS & STATS VOICE GM SURVEY T his has been a year characterized by a lot of change affecting the hotel business: Post-election fallout and related legislative issues taxed hoteliers, both on the investment and the operations fronts. Subdued group business performance became more apparent and the jobless recovery continued to take its toll. Despite this, hotel general managers remain optimistic for the third consecutive year. This year nearly 1,000 GMs responded to our annual survey, now in its ninth year, and they share what’s really going on at the property level. This year’s GM Special Report also includes Hotel Management’s now annual GMs to Watch class of outstanding leaders. of the The special report begins on page 24. GMs to Watch Nominated via an online campaign, the class of 25 GMs to Watch showcases outstanding leaders from all segments. See page 36 ■ ➔ TRENDS & STATS. Charting hotel supply inside this issue Mobile PMS TECHNOLOGY. Property management systems are making quick inroads into staff operations. PAGE 50 HOTEL OPERATIONS. Refrigeration watch A look at guestroom fridges: advice for noise prevention and strategies toward energy savings. PAGE 54 Measuring supply trends across U.S. metro areas calls for consideration of multiple indicators. PAGE 16

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