Hotel Management October 8, 2012 : Cover

■ ➔ SATISFYING EUROPE .. pulse German hotels lead the continent in customer satisfaction. The Leading Hospitality News Authority Since 1875 HotelManagement.net Vol. 227, No. 12 | October 8, 2012 A Questex Hospitality Group Publication 1 ■ 2 ■ 3 ■ 4 ■ Germany 83.4 Switzerland 82.4 Belgium 82.2 Italy 81.9 Source: Market Metrix global survey SEE PAGE 17 FOR MORE SATISFACTION TRENDS OUTLOOK RevPAR forecasts up for remainder of 2012 By C. Elliott Mest ASSOCIATE EDITOR N ATIONAL R EPORT – It’s no surprise that average daily rate has been the driver behind growing rev-enue per available room for the last few quarters, but it’s good news nonetheless when industry fore-casters raise their RevPAR outlook. PKF Hospital-ity Research, PwC and STR all revised their 2012 RevPAR forecasts up for the remainder of the year compared to their mid-year forecasts (see chart). “ e main drivers continue to be favorable levels of real personal income growth that has persisted for two to three years now,” said Mark Woodworth, president of PKF Hospi-tality Research. “Also positive, but not nearly as See RevPAR up | page 29 2012 revised performance forecasts -percent change Occupancy STR PKF-HR PwC 2.1% 2.4% 2.5% ADR 4.4% 4.2% 4.6% RevPAR 6.5% 6.7% 7.2% Data current as of Sept. 12, 2012 Sources: STR, PKF-HR, PwC ROOM RATES Contract rate negotiations: Bridging buyer/seller gap Hotels get back on track as corporate room buyers cling to discounted rates WYNDHAM HOTEL GROUP By Gina LaVecchia Ragone CONTRIBUTING EDITOR The Wyndham Virginia Crossings Hotel & Conference Center hosts hundreds of meetings each year. Director of Sales and Marketing Paul Brown said group rates should increase 4 to 5 percent in 2013. N ATIONAL R EPORT – As the 2013 contract rate negotiation season kicks o , there is a signi cant discrepancy between what hoteliers are expect-ing from corporate negotiated rates and what contract travel buyers are expecting to pay. Dr. Bjorn Hanson, divisional dean of the Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management at New York University’s School of Continuing and Professional Studies, interviewed parties on both sides—corporate travel planners and hotel executives. He found one of the greatest discrepancies in the last two decades See Rate negotiations | page 36 ONE Group Monte-Carlo SBM’s – on – ONE LUCA ALLEGRI Overseeing the group’s hotels, spas and F&B is a team effort | See page 10 ■ ➔ TRENDS & STATS. inside this issue SPECIAL REPORT. TECHNOLOGY. Door lock safety in depth As hotel locks become increasingly automated, security concerns become a top priority for hoteliers. PAGE 30 Lodging growth cycle underway Lodging Econometric’s mid-year analysis shows construction-start improvement. PAGE 18 Top multiunit owners, developers A look at the top multiunit owners and developers for 2012 by a number of categories. PAGE 22

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